Refund policy

How to request help

To report an issue, request a cancellation, or ask about a return, email support@aubesttech.com with your order number and the email address used at checkout. For a product or delivery issue, include the evidence described below. We aim to reply within 1–2 business days. We respond Monday through Friday. Emails received on weekends or public holidays will be addressed on the next business day.

Product and order issues

If your order arrives damaged, defective, incomplete, incorrect, or materially different from its description, contact us within 30 days of delivery at support@aubesttech.com. To review a damage or defect claim, we require your order number and clear photos of the item and its packaging. If the problem cannot be shown clearly in photos, we may ask for a short video. For a wrong or incomplete order, please include photos of what you received and the shipping label. Please keep the item and packaging until we complete our review. We may be unable to approve a claim without sufficient evidence.

We review each claim and discuss the available resolution with you. For a verified product defect, shipping damage, or an error in the item we sent, solutions may include sending a missing part, replacing the item, or issuing a refund. We will consider your preference and the circumstances of the issue. These remedies do not apply to damage caused after delivery by misuse, accidents, improper care, or normal wear and tear. They also do not apply if you ordered the wrong style or simply changed your mind.

We may require a return as part of our review. Before returning any item, please contact us at support@aubesttech.com. We will confirm the correct return address and, where applicable, provide a return label. Items sent to an incorrect address or without prior approval may be delayed or may not be eligible for processing. If we ask you to return an item because of a verified defect, shipping damage, or our fulfillment error, we will provide a prepaid return label or cover reasonable return shipping.

Change of mind

We do not offer routine returns or refunds for a change of mind after an order has shipped. Please review the product details and selected style before ordering. This does not affect your rights if an item is damaged, defective, incorrect, or not as described. If you have an unusual concern, please contact us and we will review it individually.

Cancellations

If you need to cancel or change an order, contact us as soon as possible. We can cancel and fully refund an order that has not entered fulfillment. Once fulfillment has started, we will check whether a change or cancellation is still possible. If shipment is delayed beyond the stated shipping timeframe, or beyond 30 days when none was stated, you may choose to cancel for a full refund.

Lost or missing deliveries

If your package is late, missing, or marked delivered but cannot be located, please contact us with your order number. We will review the tracking and investigate with the carrier. Where we confirm loss or a delivery error, we will arrange an appropriate replacement or refund. Please do not send an item to any address without contacting us first.

Refunds

Approved refunds are sent to the original payment method. We will confirm by email when a refund is issued. The time it takes to appear in your account depends on your payment provider.