FAQs

We offer free tracked shipping to the contiguous United States, including Washington, D.C. We do not currently ship to Alaska, Hawaii, U.S. territories, or international destinations.

Processing and delivery times vary by product, availability, and destination. Available delivery estimates are shown on the relevant product page. If you need an item by a particular date, contact us before ordering to confirm the current estimate. We email tracking details after dispatch.

If we cannot ship within a stated shipping timeframe, or within 30 days if none was stated, we will contact you with an updated date and the option to wait or cancel for a full refund. See our Shipping Policy.

Use the link in your shipping confirmation email, or enter your tracking number on our Track Your Order page. This opens 17TRACK, an external tracking service. Your tracking number is different from your AUBEST order number.

The first carrier scan can take a few business days to appear. Check that you entered the tracking number from your shipping email. If tracking has not updated for 7 business days, your delivery is later than the estimate provided, or a package is marked delivered but cannot be found, contact us with your order number. We will investigate with the carrier.

Email us as soon as possible with your order number. We can cancel and fully refund an order that has not entered fulfillment. Once fulfillment starts, we will check whether a change or cancellation is still possible.

Contact us within 30 days of delivery with your order number and clear photos of the item and packaging. For wrong or incomplete orders, include the shipping label. We may ask for a short video if photos do not show the issue clearly. Keep the item and packaging while we review your claim.

For a verified issue, the resolution may include a missing part, replacement, or refund, depending on the circumstances. Please contact us before sending anything back.

We do not offer routine change-of-mind returns or refunds after an order has shipped. This does not affect support for items that arrive damaged, defective, incorrect, or not as described. Please review your selected style before ordering. See our Refund Policy for the full conditions.

Email support@aubesttech.com. We aim to reply within 1–2 business days, Monday through Friday. Messages received on weekends or public holidays are addressed on the next business day.