Shipping Policy

Where we ship

We currently offer free tracked shipping to the contiguous United States, including Washington, D.C. We do not currently ship to Alaska, Hawaii, U.S. territories, or international destinations.

Processing and delivery

Processing and delivery times can vary by product, availability, and destination. Any timeframes shown on a product page or at checkout are estimates unless explicitly stated otherwise.

We will email tracking information after your order ships. Tracking may take a few business days to show its first update.

If we cannot ship your order within a stated shipping timeframe, or within 30 days if no timeframe was stated, we will contact you with an updated shipping date and the option to wait or cancel for a full refund. If we cannot fulfill your order, we will cancel it and refund you promptly.

Tracking and delivery issues

If tracking has not updated for 7 business days, your delivery is later than the estimate we provided, or the carrier marks your package delivered but you cannot find it, email support@aubesttech.com with your order number. We will investigate with the carrier and work with you on an appropriate resolution. A delivery scan alone does not end our review of your concern.

Please check your delivery address before placing an order. If you spot an error, contact us promptly. We will try to correct it before shipment, but address changes may not be possible once fulfillment has started.